Working Together: A Word About Expectations

“The greatest danger for most of us is not that our aim is too high and we miss it, but that it is too low and we reach it.”


In my professional life, I believe, live, and observe that if I set high expectations for myself and those on my team, we will rise to the challenge and meet or exceed those expectations.

Nowhere has this been more evident than working with the staffs of the many child care centers I have directed, and the early childhood programs with which I have consulted.

The lessons I learned growing up in a family with a strong work ethic, values, and a solid belief system naturally carried through to every facet of my life. So, when I began building teams and programs, and moved into leadership roles, I had a way of being and working that many people in our early childhood field appreciated. As a result, together, we achieved extraordinary results!

I have high standards. I expect to do my best, and I expect others to do the same. I hold people accountable for their behaviors, actions, and performance. And, I recognize and reward those who exceed the expectations set.

In fact, those who exceed expectations are the best of the best on a team! They are respected and greatly appreciated, and are an enormous gift to their supervisors. Their numbers are small at first, but as they do their work at this higher level, others take notice and join them. And then, the performance of the team shifts to an even higher standard – the bar is raised. And, my experience is that people respond and meet this higher expectation. And, so it goes.

During this process of setting the standard, the expectation, and working together as a team, I have learned much. How does one cultivate a climate where people consistently do their best? And, what is our role in this?

To other directors or leaders of educational programs, I offer the following:

Put People First

Ours is a people-centered profession – period! Our most important work is about the people, so make them the priority. When people know they come first, they see themselves as worthy; they know they have something of value to add to the organization; they take ownership of their work; and, they begin to exceed expectations. And so, as a director or leader, when there is a choice between a routine paper task or a conversation, always choose the conversation. Make the time – it will speak volumes about your commitment to the people on your team. Remember, people don’t care how much you know, until they know how much you care.

Inspire People to Focus on a Vision

There are many things in our work (e-mail and phone messages, assessments, regulations, paperwork, paperwork, and more paperwork) that have the potential to derail our best intentions to motivate, inspire, and lead. We, as directors and leaders, need to stand firm, and remain focused on our original vision. And, to that end, cultivate a community of innovation; nurture the sense that more is possible; and feed the desire to be part of transforming how things are, into the possibilities that await.

Directors who see themselves as leaders, and not just supervisors or administrators, inspire people to focus on the vision. They expect people to contribute. That is, to come to the table with solutions to the problem; to introduce new ideas that (given a chance) might work; to share more effective ways of performing routine and procedural tasks; and, to exceed our wildest expectations!

Everyone on a team has something important to offer. The message from the top should be, “We need what you have, and we’ll support you to figure out what it is. We expect great things from you!”

Observe and Dialogue

Experienced teachers thrive when they receive consistent feedback about the great things they are doing that further the vision of the program. Not just “good job,” but rather an insightful observation of what is happening followed by a reflective exchange of thought. With less experienced teachers, this feedback could take the form of offering a tip, a technique, some guidance, or a strategy to try. And then, a reflective conversation. Whatever the interaction, this one-on-one should happen frequently.

Teachers will grow when we create a climate of expectation in which everyone participates in dialogue – our teachable moments, our delights, our ideas, our questions, and our thoughts – as we observe and work with children. The key here is for people to expect their supervisors to engage in regular dialogue with them. It will keep everyone on the team developing, reaching, stretching, and visibly more engaged in their work.

And, the result just might be tangible evidence of your vision! Expectations being met! Celebrate that it’s happening!

My next post will highlight some of the characteristics I believe early childhood teachers need in order to excel in their work. Until then …

This entry was posted in Early Childhood, Early Childhood Leadership, Early Childhood Teachers, Managing Early Childhood Programs, Training for Early Childhood Directors. Bookmark the permalink.

8 Responses to Working Together: A Word About Expectations

  1. Amy says:

    Another inspiring blog, Marcia! After reading your topics about Working Together, I missed my days working together as a collaborative team at the JHCCC. I couldn’t agree with you more on how important it is when it comes to our attitude in life. I’m so fortunate to have this opportunity to continue to learn from you, great insight! =)

    • Marcia Hebert says:

      Thank you, Amy! Your positive attitude was so appreciated! Thank you for being part of that incredible team! I’m so pleased that our paths have crossed once again – professionally:) Keep in touch.

  2. Tamar M Furcht says:

    Such a gift to work with a director who prioritizes human interaction, who asks questions about intention and who makes thoughtful comments about our work in the classroom. This has the effect of inspiring and motivating like magical coffee. I’m not sure many Directors understand this power that they have. It’s the difference between a teacher glancing at a child’s drawing and in passing saying ” that’s pretty” and the teacher stopping to sit with the child to look at the picture and ask “is there a story about this work?”. We love to tell our stories! So empowering!

    • Marcia Hebert says:

      Tamar – Always insightful, always reflective, always on the same page with me!! What a treat to work with like-minded people who share the same passion of the heart. Thank you for your beautifully written comment.

  3. Carolyn says:

    Great Marcia… as always! Your timing always seems to be so perfect for things I am thinking about and long for… we really did do amazing things through the rollercoaster ride!

    • Marcia Hebert says:

      Thanks, Carolyn! Little by little, make it happen. Baby steps toward your vision. But always toward your vision. Keep the focus. And, one day, voila!! You’re there. We had the best!!!!! didn’t we?

  4. Carolyn says:

    OH… and LOVE your consulting name! Is that new? Love it!

  5. Johnnie says:

    I wish that you could send this blog Working Together:A Word About Expectations to the directors and supervisors in the schools and childcare centers.

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